Customer Help Centre

What can we help you with?

Pricing and Pre-Booking

  1. How do I get a quote?

    Prices are calculated using the weight, dimensions and collection and delivery location of your p... (read more)

  2. Are Menzies able to carry my parcel?

    We do have a list of prohibited items which we cannot carry at all.  We also have a list of ... (read more)

  3. Will there be any compensation cover applied to my order?

    We do have a list of items that we cannot carry at all (prohibited items) and a further list of i... (read more)

  4. Will I need to print a label to use this service?

    A printed label is not required to use our services.All we ask is that you handwrite the delivery... (read more)

  5. What happens if my parcel is bigger/heavier than declared?

    We realise that mistakes can happen, however we would ask for your help to ensure we can keep our... (read more)

  6. What postcodes are covered by this service?

    The following postcodes are covered by this service:AB37-38AB55-56FK17-21HS1-9IV1-63KA27-28KW1-17... (read more)

  7. Why does the website say my parcel is too large for standard services?

    All our services have maximum weights/dimensions.  For this reason the quick quote will only... (read more)

  8. I do not know the weight and dimensions of my parcel. What should I enter?

    On UK to UK deliveries weights and dimensions are not critical provided that your parcel is no lo... (read more)

  9. Which payment methods can I use with Menzies?

    At checkout Menzies will offer a number of ways in which you can pay.You can use most major credi... (read more)

  10. Why doesn’t the order process accept my postcode?

    Our order process is made to be as simple and easy as possible however complications can occur wi... (read more)