Customer Help Centre

What can we help you with?

Please enter your MNZ reference number

Please enter your MNZ reference number and either the delivery postcode, collection postcode or the email used to book the parcel so that we may further assist you:

If you are unsure of your MNZ reference number then please go to the “My Account area”, sign in (or “register” with us if you haven't already) and then click on the “My Orders” tab to find your MNZ reference number. This number can also be found on your confirmation email.

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